Emotional & Behavioural Difficulties (EBD)

• Therapeutic, relationship-led care (every day, every shift): At Family First Care, we build safe, consistent relationships that help young people feel secure. Our staff provide clear boundaries, predictable routines, and a calm adult presence—creating the stability children need to settle, engage and thrive.

• Trauma-informed support tailored to the individual: We understand that emotional and behavioural difficulties are often rooted in lived experience. Our teams identify triggers, reduce stressors, and use proactive strategies such as choice, preparation, and sensory-aware approaches—supporting each child with a personalised plan that reflects their needs and strengths.

• Behaviour understood as communication: We look beyond the behaviour to understand what a young person is expressing. By validating feelings and responding with empathy, we help children develop safer ways to communicate—while maintaining firm, respectful boundaries that protect everyone in the home.

• Early intervention and safe, skilled de-escalation: Our staff are trained to recognise early signs of distress and respond quickly using low-arousal, de-escalation techniques. Physical intervention is only ever used as a last resort, in line with policy and best practice, and is followed by reflective debriefing and restorative support to rebuild trust and strengthen emotional regulation.

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Challenging behaviour

• Challenging behaviour can present itself in several different forms but with years of experience, we have prided ourselves on our ability to patiently investigate the possible causes of this behaviour among each of our service users. Our care staff team are then able to come up with creative and effective ways to alleviate some of the problems which may be the cause.

• We work closely with outside agencies to assist each client in reaching their full potential and overcoming some or all of their problems.

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Sensory impairment

• The onset of sensory impairment may be gradual, or it may be as the result of a trauma or illness. Whatever the personal circumstances, adapting to life brings uncertainty and challenges.

• We have teams of professional carers who recognise the uncertainties and can offer help and assistance in personal care to help individuals live as independently as possible – with adapted equipment, and involvement in social activities that may otherwise be inaccessible.